Mrs. Kaplan has been diagnosed with GERD. Mrs. Kaplan called Dr. Ferrari for a prescription refill of her medication. Her last prescription was written 4 months ago for Aciphex 20mg to be taken by mouth once a day for 4 weeks. Mrs. Kaplan is calling to get a refill of the same medication.
1. What further questions do you, the allied health professional, need to ask Mrs. Kaplan when she calls for a refill?
2. Dr. Ferrari will not be available until tomorrow. Do you need to wait to call in the prescription?
3. Why MIGHT Dr. Ferrari want to see Mrs. Kaplan prior to prescribing her medication?
4. Document the phone call as you would in the medical record.